04 / My story
Where I come from. What I carry forward.
I am Colombian and Puerto Rican, and I grew up shaped by the example of my immigrant grandmother. Her willingness to build something new in an unfamiliar place, without guarantees, is something I carry with me. Being a first-generation college graduate and a proud gay Latino are not footnotes to my professional story. They are part of how I understand what access and opportunity actually mean.
My career in telecommunications began in 2004, working directly with customers and systems in technical support and provisioning. That proximity to the work shaped how I think about leadership: strategy has to be grounded in operational reality, and the people closest to the work often have the clearest view of what needs to change.
Over two decades, my responsibilities grew from front-line roles into supervisory positions, then into managing teams across multiple states, and eventually into enterprise-level program management. Each step added a layer of perspective without replacing the one before it.
Today, I lead business readiness for large-scale operational and system changes at Spectrum. My work sits at the intersection of people, process, and technology, and my goal is always the same: make sure that when something changes, the people affected are prepared to succeed with it.
Curiosity is part of how I lead.
I am drawn to history, neighborhoods, and the way cultures express themselves through food, language, and daily life. I speak English and Spanish fluently, and I am actively learning French. I find that writing in a local cafe, is where I do some of my clearest thinking.
I continue learning in AI, automation, and leadership, not as a credential exercise but as a practical habit. I ask questions, listen to feedback, and try to apply what I learn. That is what continuous improvement looks like in practice.